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Service Charter

service charter front

This Service Charter is a commitment to continuous  improvement by Kenya Industrial Estates Ltd  in order to give  effective and efficient services to our clients and other stakeholders. It is aimed at enlightening our clients on our  mandate, core functions, core activities and values, the services offered, and the standards committed  to continuously satisfy our clients. The charter also provides mechanisms for launching complaints and re-dress for any dis-satisfied clients. Complaints provides for feedback that will assist in the evaluation of our performance to ensure continuous improvement in the provision of services.

pdf icon Click here to download the Service Charter